THIS ELECTRONIC RECORD is generated by a computer system and does not require any physical or digital signatures. These Terms & Conditions (“T&C”) are published in accordance with applicable laws, including the Information Technology Act, 2000 and the Consumer Protection (E-commerce) Rules, 2020.

  1. Acceptance of Terms
    By accessing, browsing, using www.unalabs.in (the “Site”) or placing an order for products through the Site, you (“User”, “you”) agree to be bound by these T&C. If you do not agree with any part of these T&C, please do not use the Site.
    Only persons capable of entering into legally binding contracts under the Indian Contract Act, 1872 may use the Site. Minors should transact only through a parent or legal guardian.
  2. Changes to the T&C
    UNA LABS LLP (“UNA LABS”, “We”, “Us”, “Company”) may amend or revise these T&C at any time by posting the revised T&C on the Site. The amended T&C become effective immediately upon posting. The T&C applicable to your order are the version uploaded at the time you place that order. You should review these T&C each time you access the Site.
  3. Lawful Use
    You may use the Site only for lawful purposes. You are responsible for complying with all applicable laws, rules and regulations in connection with your use of the Site.
  4. PRODUCTS
    4.1 Terms of Offer
    The Site offers certain products (“Products”), including trial products and promotional items. By placing an order you agree to the terms in these T&C. Products are for personal use only and may not be resold unless expressly permitted by UNA LABS.
    UNA LABS reserves the right to cancel or limit quantities of any order, refuse service, or decline orders in its sole discretion.
    4.2 Changes; Availability; Pricing
    UNA LABS may change, suspend or discontinue any Product at any time without notice. Prices and availability may change without prior notice. While we strive for accuracy in product descriptions and images, slight variations may occur and images are indicative only.
  5. CUSTOMER COMMUNICATION & SOLICITATION
    By using the Site or placing an order you agree to receive communications (transactional, promotional or otherwise) from UNA LABS by email, SMS, phone or other means. You may opt out of promotional communications using the unsubscribe link in emails or by contacting us at the details provided below.
    To opt out of promotional emails, you may:
    ⦁ Use the “unsubscribe” link in our promotional emails; or
    ⦁ Email us at unalabsindia@gmail.com with your request.
  6. INTELLECTUAL PROPERTY
    All brand names, trademarks, trade dress, and content on the Site are the property of UNA LABS or its licensors. You are granted a limited, non-exclusive, non-transferable right to access and use Site content for personal, non-commercial purposes only. You may not reproduce, modify, distribute or exploit Site content without prior written permission.
    If you believe your copyrighted work has been used on our Site without authorization, contact us at unalabsindia@gmail.com with the relevant details.
  7. TAXES
    You are responsible for any applicable taxes related to your purchase, including GST or other statutory levies where applicable.
  8. ACCOUNT
    You may create one user account. You are responsible for the confidentiality of your account credentials and for activity under your account. Notify us immediately at unalabsindia@gmail.com or +91 7900260005 if you suspect unauthorized account use. UNA LABS may suspend or terminate accounts for violation of these T&C.
  9. USER CONTENT; REVIEWS; LICENSE
    By posting, uploading or transmitting content (including reviews or images) on the Site, you grant UNA LABS a perpetual, worldwide, non-exclusive, royalty-free license to use, reproduce, modify, publish, translate, distribute and display such content in any media. You represent that you own or have the right to post such content.
    To request removal of user-generated content, contact us at unalabsindia@gmail.com; we will endeavor to comply, but removal from the internet (including cached copies) may not be complete.
  10. SITE SECURITY & PROHIBITED CONDUCT
    You must not:
    ⦁ Attempt to access data not intended for you or an account you are not authorized to access;
    ⦁ Probe, scan, test or breach security measures;
    ⦁ Introduce malware, viruses or otherwise interfere with Site operation;
    ⦁ Transmit unsolicited communications (spam), or forge message headers;
    ⦁ Post unlawful, obscene, defamatory, hateful, invasion-of-privacy or otherwise objectionable content.
    Violations may result in civil or criminal liability and UNA LABS may take appropriate action, including termination of access.
  11. PAYMENT METHODS
    Payments on the Site may be made via Credit Card, Debit Card, Net Banking, UPI, Wallets, QR or Cash on Delivery (COD), subject to availability. Payment processors and gateways used on the Site are third-party services and their terms may apply.
  12. CHAT/ONLINE SUPPORT
    Any chat support may be suspended at any time. Chat communications may be stored for quality and reference. Please do not share sensitive information via chat. UNA LABS is not liable for delays in chat responses.
  13. PRICING & AVAILABILITY
    Prices and offers on the Site are subject to change without notice. Prices displayed include applicable taxes where indicated. Offline and third-party marketplace pricing may differ.
  14. DELIVERY & SHIPPING
    For orders with multiple Products, delivery may be made in separate shipments. Typical delivery timelines are indicated on the order page; generally delivery is expected within 5–7 business days from order placement for serviceable pin codes. Delays may occur beyond our control. If UNA LABS cannot deliver within the estimated timeframe you may cancel or wait for delivery. UNA LABS is not liable for losses resulting from delivery delays or cancellations due to stock unavailability or courier issues.
  15. ORDER TRACKING
    Upon dispatch you will receive tracking details by email/SMS. Order status can be tracked via your account on the Site.
  16. DISCLAIMER OF WARRANTIES
    THE SITE AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” UNA LABS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. UNA LABS DOES NOT WARRANT ACCURACY OF SITE CONTENT OR THIRD-PARTY SITES LINKED FROM THE SITE.
  17. LIMITATION OF LIABILITY
    TO THE MAXIMUM EXTENT PERMITTED BY LAW, UNA LABS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR PRODUCTS. UNA LABS’ AGGREGATE LIABILITY FOR ANY CLAIMS SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE RELEVANT PRODUCT(S).
    Some jurisdictions do not permit certain limitations of liability; in such cases, those limitations may not apply to you.
  18. INDEMNIFICATION
    You agree to indemnify, defend and hold UNA LABS and its affiliates, officers, employees and agents harmless from any claims, losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising from: (a) your breach of these T&C; (b) your use of the Site or Products; or (c) content you submit to the Site.
  19. PRIVACY
    Our Privacy Policy is incorporated herein by reference and governs data collection and use. The Privacy Policy is available on the Site.
  20. FORCE MAJEURE
    UNA LABS will not be liable for any failure or delay due to events beyond reasonable control, including natural disasters, strikes, pandemics, acts of government, hacking, connectivity outages, or other force majeure events. Obligations affected by such events will be suspended for the duration of the event.
  21. TERMINATION
    UNA LABS may terminate or suspend your access to the Site at any time for violation of these T&C or for other lawful reasons. Termination does not relieve you of obligations that accrued prior to termination.
  22. INTERNATIONAL USE
    The Site and Products are intended primarily for use in India. Access from other jurisdictions is at your own risk and you are responsible for compliance with local laws.
  23. ASSIGNMENT
    You may not assign your rights or obligations under these T&C. UNA LABS may assign or transfer its rights or obligations at its discretion.
  24. ENTIRE AGREEMENT; SEVERABILITY; WAIVER
    These T&C, together with the Privacy Policy and any policies posted on the Site, constitute the entire agreement between you and UNA LABS regarding the Site and Products. If any provision is held invalid, remaining provisions remain in force. Failure to enforce any provision is not a waiver.
  25. GOVERNING LAW & JURISDICTION
    These T&C are governed by the laws of India. The courts located in Delhi shall have exclusive jurisdiction to resolve any disputes arising out of or relating to these T&C, to the extent permitted by applicable law.
    BY USING THE SITE OR ORDERING PRODUCTS, YOU AGREE TO BE BOUND BY THESE TERMS & CONDITIONS.