The domain name www.unalabs.in (“Site”) is owned and operated by UNA LABS LLP (“We” or “Us”). We value the trust you place in us and are committed to maintaining the highest standards of secure transactions and customer information privacy.
This Privacy Policy (“Policy”) describes the types of personal information we collect from our users, the purpose of collecting such information, how we use it, with whom we share it, and the choices available to you regarding its use.
We will not disclose your personal or sensitive information (as defined below) other than in compliance with this Policy. If you do not agree with the terms of this Policy, please do not use our Site.
Our Policy may change from time to time without notice. Continued use of the Site following such changes implies your acceptance of the revised Policy. You are encouraged to review this Policy periodically.

What We Collect
We may collect personally identifiable information (“Personal Information”) when you:
⦁ Create an account with us
⦁ Communicate via phone, email, or chat
⦁ Participate in promotions, surveys, or events
⦁ Place an order or use our services
This may include your name, email, postal address, phone number(s), payment details, shipping details, IP address, product interests, and preferences.
We may also collect Sensitive Information, such as:
⦁ Financial details (bank account, card details, UPI, etc.)
⦁ Passwords
⦁ Medical history, skin/health conditions, or other information voluntarily shared for consultation or personalization services
We may automatically collect device and usage data using cookies, web server logs, and other technologies when you visit our Site.
This Site is intended for adults above 18 years of age. Minors should not provide personal information. In case a minor uses the Site, the parent/guardian will be responsible for any resulting damages.

Why We Collect Personal & Sensitive Information
We use your information to:
⦁ Deliver products and services you order
⦁ Process payments and gift card transactions
⦁ Personalize your shopping and skincare experience
⦁ Communicate order updates, offers, and promotions via email, SMS, or social channels
⦁ Conduct research to improve our products and services
⦁ Fulfil legal or regulatory obligations
Marketing communication preferences may be updated anytime, and you may opt out of promotional emails or SMS.

With Whom We Share Information
Your Personal and Sensitive Information will only be accessible to authorized personnel. We may share it with:
⦁ Our affiliates
⦁ Trusted service providers (such as logistics partners, payment gateways, and customer support providers)
⦁ Third parties with your consent (e.g., social media integrations)
We do not rent or sell your data. However, in the event of a merger, acquisition, or sale of business, your information may be transferred to the new entity.
We may also disclose information if legally required or requested by law enforcement or government authorities.

Cookies
We use cookies to enhance your browsing experience. Cookies store preferences and activity data to make future visits smoother. By using the Site, you consent to our use of cookies. You can disable cookies in your browser, but some features of the Site may not function properly.

Data Retention & Security
We retain Personal and Sensitive Information only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law.
We maintain strong administrative, technical, and physical safeguards to protect your data against unauthorized access, loss, or misuse.
While we take every precaution to safeguard your information, UNA LABS LLP shall not be held liable for damages arising from unauthorized access by third parties.

Your Rights
⦁ You may unsubscribe from promotional emails/SMS at any time by clicking “unsubscribe” or contacting us.
⦁ You may request to review, update, or delete your data by emailing us.
⦁ You may withdraw consent for data collection and usage at any time (subject to legal or contractual obligations).

Payments
Payments on the Site can be made via:
⦁ Credit Cards
⦁ Debit Cards
⦁ Net Banking
⦁ UPI
⦁ Wallets
⦁ Cash on Delivery (COD – exact amount required; subject to SMS/OTP verification)

Behavioural Advertising
We may use online tools to provide interest-based advertising. You can opt out of such ads through browser settings or third-party opt-out tools.

User-Generated Content
If you post content (e.g., reviews), you may request removal by emailing us at unalabsindia@gmail.com. Please note that complete removal from the internet (including cached/historical versions) may not be possible.

Withdrawal of Consent
If you previously consented to our collection or use of your information, you may withdraw your consent at any time by contacting us at the details below.